What is the Friends and Family Test?
The NHS Friends and Family Test (FFT) was created to help service providers and commissioners understand whether patients are happy with the service provided, or where improvements are needed. It’s a quick and anonymous way to give your views after receiving NHS care or treatment.
Since the FFT was launched in 2013, millions of patients have submitted feedback. It’s used by most NHS services, including community care, hospitals, mental health services, maternity services, GP and dental surgeries, emergency care, and patient transport.
Latest results
For the month of November 2024, the following FFT results were obtained:
| Experience | Total |
|---|---|
| Very good | 81 |
| Good | 15 |
| Neither good nor poor | 5 |
| Poor | 4 |
| Very poor | 1 |
| Don’t know | 0 |
Patient comments
“We seen Kay for our flu jabs, 25 years she has been with our practice and as always has a welcoming cheery face.”
“I’ve been at the practice for over 50 years, staff are always friendly and professional thank you everyone.”
– Comments from October 2024
How do I take part?
You can complete a paper-based form available at reception when you next visit the surgery. You can also take part online by clicking the button below:
Take the Friends and Family TestPage last reviewed: 2 December 2024