Appointments

Routine appointments

To request a routine appointment, you can:

• use an online form to request a consultation
• use the NHS App (currently limited to booking blood test appointments)
• phone us on 0151 647 7321 from Monday to Friday, 8:00am to 6:30pm
• visit the surgery during opening hours and speak to a receptionist

When you get in touch, we’ll ask what you need help with. This allows us to understand how urgent your problem is so we can find the most suitable person to help you. We have trained our reception team to direct you to the most appropriate service.

If you contact us online, we’ll respond within two working days.

Patients can book appointments with practice nurses by phone or in person. Online booking for nurses isn’t available at present.

Doctors are available for appointments every weekday evening through the Extended Access scheme. Weekend appointments also available. These appointments will be at Miriam Medical Centre (Laird Street, Birkenhead). Please call our reception team to book these.

Urgent appointments

To request an urgent appointment, you can:

• phone us on 0151 647 7321 from Monday to Friday, 8:00am to 6:30pm
• visit the surgery during opening hours and speak to a receptionist

Types of appointment offered

We may offer you:

• a face-to-face appointment
• a phone call or video consultation
• a text message or email, for example inviting you to visit the surgery for a blood test

Appointments by phone, video, or text/email offer greater flexibility. This often means quicker consultations.

Home visits

We offer home visits for housebound patients or those too sick to come in. Contact us early on the day you need a visit, and we’ll arrange it for you.

Our doctors will refer your home visit request to Birkenhead Medical Building.

Cancelling or changing an appointment

You can cancel by:

• calling us on 0151 647 7321 from Monday to Friday, 8:00am to 6:30pm
• following the instructions in your text reminder
• via the NHS App

To change your appointment to another day or time, please call us.

Out of hours